Core duties of an Alliance security officer: the nine responsibilities, P.R.I.M.E. F.O.R.C.E. values, uniform standards, 5W reporting and shift handover.
Customer service for security officers: first impressions, verbal and non-verbal communication, handling complaints with LEAP and balancing service with security.
Recognise how conflict builds, assess risk with the REACT framework, apply verbal and non-verbal de-escalation, and stay safe when de-escalation fails.
Correct entry procedures for visitors, staff and contractors, visitor sign-in, contractor control, safe vehicle access and recording access control incidents.
The five functions of patrol, varied patrol techniques, CLAP observation, spotting security and safety risks, and recording patrol findings correctly.
Respond to fire, medical emergencies and bomb threats using SAFER, RACE and DRS ABC, lead evacuations and document major incidents correctly.
Radio discipline: Accuracy, Brevity, Clarity, callsigns and transmission format, NATO phonetics, equipment checks, urgent vs emergency calls and radio logs.
Write factual incident reports with the 5W method, choose the right one of six report types, avoid opinions, and preserve evidence and CCTV footage.
Manage vehicle and pedestrian traffic safely: core principles, PPE, hand signals and control methods, pedestrian segregation and traffic-zone incident response.
Lone and small team working: when the policy applies, dynamic risk assessment, check-in and escalation procedures, and personal safety protocols.
Safe manual handling: TILE risk assessment, correct lifting, carrying, pushing and pulling, knowing when not to move a load, and reporting injuries.
Detect hostile reconnaissance: site baselines, the four suspicious indicators, the pre-attack cycle, HOT and ACT frameworks, and Observe, Record, Report.
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