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Control Room Operations

Control Room Operations

Course 21 — Foundation Level

By the end of this course you will be able to:

  • Explain the purpose of the control room as an active security function — not a passive monitoring post
  • Apply active CCTV monitoring to detect, anticipate and respond to developing situations
  • Support frontline officers effectively as a force multiplier through clear, professional communication
  • Apply correct decision-making authority: direct patrols, escalate professionally, act on fact
  • Complete a professional control room handover and maintain information security at all times
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Responsible Administrator
Last Update 06/10/2026
Completion Time 45 minutes
Members 1
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