Leadership for security supervisors: role and accountability, shift briefings, team welfare, performance management, IIMARCH decision-making and escalation.
First aid essentials: DR ABC primary survey, calling 112, controlling bleeding, CPR at 30:2, AED use, the recovery position and choking response.
Spot suspicious behaviour by knowing your site baseline, the four deviation indicators and the pattern rule, then Observe, Record, Report without bias.
The Alliance Code of Conduct: P.R.I.M.E. F.O.R.C.E. standards, appearance, conduct on duty, use of force, integrity, gifts, equipment and discipline.
Fire safety: the fire triangle, five classes of fire, extinguisher types and PASS, when to fight or evacuate, and evacuation duties and room checks.
Confidentiality at Alliance: what it means, the four categories of protected information, how breaches happen, your obligations and the consequences.
Control room operations: active monitoring, supporting frontline officers, communication standards, decision-making authority, handover and info security.
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